This Shipping Policy applies to all products purchased through our service.
1. Shipping Availability Shipping is available to both domestic and international customers. Please note that due to the unique nature of our items, not all products may be eligible for international shipping.
2. Shipping Costs Shipping costs are determined based on the weight, dimensions, and destination of the items. All shipping costs are to be paid by the customer, and will be calculated and displayed at checkout.
3. Processing Time Due to the conversational nature of our sales process, orders are not typically processed in a set amount of time. Please inquire during your purchase process to ensure alignment on processing time.
4. Delivery Time Delivery times vary based on the destination and the shipping method selected. Estimated delivery times will be provided at checkout. Please note, due to the unique nature of our items, some orders may require additional time for proper packaging and handling.
5. Shipping Carriers We use reputable carriers for shipping, including UPS, FedEx, USPS, DHL, or custom freight handlers. The choice of carrier may vary based on the item's size, weight, and shipping destination.
6. Tracking and Insurance All shipments are provided with a tracking number. Insurance is highly recommended for high-value items and may be required for certain shipments. Insurance must be requested by the purchaser.
7. Packaging Items are packaged with the utmost care to ensure their protection during transit. Special packaging requirements for delicate or rare items may incur additional charges.
8. Customs and Import Duties For international shipments, customers are responsible for any customs and import duties that may apply. NEAS is not responsible for delays due to customs.
9. Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at jtaylor@neam.org. Claims for damaged items must be received within 7 days of receipt of merchandise. NEAS suggests contacting the carrier as well. NEAS does not assume any responsibility for carrier neglect. We will work with you to solve the problem.
10. Returns and Exchanges Due to the nature of our products, we do not typically accept returns or exchanges. Please refer to our Return and Refund Policy for more details
